Frequently Asked Questions
Do I have to pay sales tax?
TodaysFutons.com is located in Maryland and must collect a 5% sales tax from customers residing in Maryland. If you live in another state, it is up to you to comply with applicable sales taxes in your state.
Do you have a price match guarantee?
TodaysFutons.com sells at the lowest prices day in and day out. No inflated mark-ups so we can hold phony sales.
Our Low Price Guarantee is simple, if you find the same futon product shown on our site from a competitor, we will match the competitor's price. The product must be identical and the competitor's level of service must be same (i.e. delivered to your home at no additional charge).
All we require is that you document the competitor's price to us by e-mailing their URL page address.
Do you honor manufacturers warranties?
Yes. Each product is packaged with the manufacturers warranty and service information detailing there specific terms and conditions. Please read this information carefully. We encourage you to complete the warranty form and to send it to the manufacturer.
What if I buy something and don't like it?
Please see our Return Policy.
Where are you located?
We are located in the state of Maryland.
What are your hours?
Our customer service hours are Tuesday thru Friday 10am-6pm, Saturday 10am-5pm EST/EDT
If I order more than one item, will they all arrive at the same time?
Not in all cases. We carry hundreds of products from several manufactures. Many have warehouses and distribution centers all over the country and have different order fulfillment times. So it's quite possible that, if you order multimple peices, that they will arrive at different times.
What happens if my product is damaged during shipment?
Our products are packaged in such a manner that they will arrive at your home in almost all cases without damage. In rare occasions, shipping damage may occur. If your order arrives damaged, please accept the order and make a notation on the freight bill that there was damage. Please then E-mail us so that we can make arrangements to ship a replacement.
Can you send me swatches of futon cover material?
I'm sorry but at this time swatches are not available
Do the futon frames arrive assembled?
Futon frames come un-assembled but with excellent instructions and tools in order for you to put them together. The only tool you will need to own is a screwdriver.
Can I specify a specific day for delivery?
The delivery services we use cannot, unfortunately, specify specific days for delivery.
